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Free PDF 2025 CSA: ServiceNow Certified System Administrator–Efficient Exam Pattern

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The benefits of earning the ServiceNow CSA certification are numerous. It demonstrates to potential employers that you have the skills and knowledge needed to manage and administer the ServiceNow platform effectively. It also opens up new career opportunities, as more and more organizations are adopting ServiceNow as their preferred IT service management platform. Additionally, the certification can lead to higher salaries and promotions, as it is a recognized standard for ServiceNow administration expertise.

ServiceNow is a cloud-based platform that offers a wide range of IT service management (ITSM) solutions to businesses worldwide. ServiceNow has become an essential tool for many organizations to manage their IT operations and deliver efficient IT services. To gain expertise in using the ServiceNow platform, professionals need to acquire the ServiceNow CSA (Certified System Administrator) certification.

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ServiceNow Certified System Administrator Sample Questions (Q232-Q237):

NEW QUESTION # 232
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A. workflow
B. event
C. task
D. report

Answer: C

NEW QUESTION # 233
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

A. DataHub
B. Implementation Spoke
C. JDBC Connection
D. Network Server
E. Local Sources (i.e. XML, CSV, Excel)
F. LDAP Connection

Answer: A,C,E,F

Explanation:
Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator
/app_store_learnv2_importingdata_quebec_data_sources

NEW QUESTION # 234
Access Control rules may provide access security for which of the following database objects?

A. For specific groups
B. For a specific role, group, or user
C. For a specific CMDB Configuration item
D. For a specific row, column, or table

Answer: C

NEW QUESTION # 235
What are the 6 methods available for user authentication?

A. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a
matching user account in the database.
B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device
that has Google Authenticator installed
C. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account
in the database.
D. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a
matching user account in the database.
E. Local Database: The user name and password in their user record in the instance database.
F. Digest Token: An encrypted digest of the user name and password in the user record.

Answer: E

NEW QUESTION # 236
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role What type of rules (s) would you use to implement this requirement?

A. UI Design
B. Field Limiter
C. Dictionary Design
D. Form Constraint
E. UI Policy

Answer: E

Explanation:
# UI Policies are the best way to implement dynamic form behavior such as making fields mandatory, hiding
/showing fields, and setting values based on conditions.
* Making "Resolution Code" mandatory when "State" is changed to "Resolved"
* This requires a UI Policy that:
* Condition: State = Resolved
* Action: Set "Resolution Code" field to Mandatory = True
* Hiding the "Major Incident" checkbox unless the logged-in user has the "Major Incident Manager" role
* This requires another UI Policy that:
* Condition: User does NOT have the role major_incident_manager
* Action: Hide the field
* Option A (Dictionary Design) #
* The dictionary defines the structure of fields but does not control dynamic form behavior like field visibility or conditions.
* Option B (Field Limiter) #
* There is no such feature called "Field Limiter" in ServiceNow.
* Option D (UI Design) #
* "UI Design" is not a recognized concept in ServiceNow. UI Policies are used for form behavior changes.
* Option E (Form Constraint) #
* There is no "Form Constraint" feature in ServiceNow; ACLs and UI Policies control field behavior instead.
Reference: ServiceNow UI Policy Documentation (Platform Configuration)

NEW QUESTION # 237
......

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